Solutions

Different disagreements. One structured way forward.

The subject can change. The useful structure does not: define the issue, connect the evidence, keep discussion in context and make proposals clear.

Tenant & landlordCustomer & businessFreelancer & clientWorkplace
ARSHARED STRUCTUREOne case record
IssuesEvidenceProposals

Context changes. The path stays legible.

A flexible case structure

Built around the disagreement—not a category label.

Each context has its own language and evidence. The case gives those details a consistent place without pretending that every dispute is the same.

01Issue
02Evidence
03Discussion
04Proposal
05Resolution
01

Tenant & landlord

Keep condition reports, photographs, invoices and both accounts connected to the specific tenancy issue.

DepositsRepairsProperty conditionUnpaid rent
EXAMPLE CASEDeposit deductionTerms agreed
EVIDENCECheck-out report · 7 files
DISCUSSION2 open questions
PROPOSAL£1,000 returned
NEXT POINTTerms agreed
02

Customer & business

Separate what was ordered, what was delivered and what remedy each side considers reasonable.

RefundsIncomplete workService qualityBilling
EXAMPLE CASEIncomplete installationProposal open
EVIDENCEQuote · Invoice · 4 photos
DISCUSSIONCompletion standard disputed
PROPOSALReturn visit + £180 refund
NEXT POINTProposal open
03

Freelancer & client

Bring scope, delivery records, feedback and invoices into the same chronology before discussing payment.

Unpaid invoicesScope disputesDeliverablesTermination
EXAMPLE CASEFinal project invoiceCountered
EVIDENCEStatement of work · 9 records
DISCUSSIONScope change identified
PROPOSALInvoice paid in two parts
NEXT POINTCountered
04

Workplace

Create a neutral record for practical or contractual disagreements without implying a formal legal outcome.

Pay questionsResponsibilitiesContract termsArrangements
EXAMPLE CASEContracted hoursDiscussion
EVIDENCEContract · Schedules · Messages
DISCUSSIONDates being clarified
PROPOSALRevised working pattern
NEXT POINTDiscussion
05

Business to business

Keep purchase terms, delivery records, service expectations and proposed remedies aligned by issue.

InvoicesService agreementsDeliveryPayment terms
EXAMPLE CASELate deliveryUnder review
EVIDENCEOrder · Dispatch log · Emails
DISCUSSIONImpact and responsibility
PROPOSALCredit against next order
NEXT POINTUnder review
06

Individual agreements

Give informal financial or contractual arrangements enough structure to be discussed clearly.

RepaymentsShared expensesPersonal contractsJoint purchases
EXAMPLE CASEShared expense repaymentNear resolution
EVIDENCEReceipts · Transfer history
DISCUSSIONAmount agreed
PROPOSALThree payment dates
NEXT POINTNear resolution

A practical fit

Useful where clarity could change the conversation.

Amicable Resolve organizes a discussion and its record. It does not replace independent legal advice, formal procedures or the judgment of the people involved.

Read about platform boundaries →

A clear next step

Bring the pieces into one case.

Start with the issue in front of you. Evidence, questions and proposals can be added with context as the case develops.