01
Begin with your account
Open a case
Describe what happened in your own words, name the other party and identify the outcome you want to discuss.
NEW CASEDraft
Amount involved£1,200
How it works
One calm route through a difficult disagreement.
Follow one deposit dispute as two different accounts become a structured case, a clear negotiation and a documented agreement.
Case AR-1042 · Deposit repayment
The record becomes clearer at every step.
The process does not ask the parties to agree too early. It creates enough structure for useful differences—and possible common ground—to become visible.
Begin
01–02Open one case and give the other party a distinct place to respond.
02
Bring in the other account
Invite the other side
The other party receives a clear invitation and a separate place to respond. Their account is not forced into yours.
AJordanBAlder & Row
Invitation sent · 2 Sep, 10:14
Each party keeps a distinct account inside one case.
Structure
03–04Separate the disagreement into issues, then connect the material that explains them.
03
Make the difference visible
Define the disagreement
Agreed facts, disputed facts, claims and open questions are separated so everyone can see where attention is needed.
CASE STRUCTUREAR-1042
AGREED FACTDeposit held was £1,200
?OPEN QUESTIONWas professional cleaning required?
01CLAIMCleaning deduction should be removed
04
Keep context attached
Add relevant evidence
Agreements, invoices, photographs, messages and reports remain connected to the issue they help explain.
ISSUE 01 · EVIDENCE3 items
Check-out report.pdfAlder & Row · p. 6
Kitchen_04.jpgJordan · captured 31 Aug
Invoice RC-819.pdfAlder & Row · £240
Work through it
05–06Keep discussion in context and turn possible outcomes into comparable proposals.
05
Keep discussion in the case
Communicate
Case-related discussion stays beside the record instead of becoming another disconnected email or message thread.
DISCUSSION · ISSUE 0112 Sep
A
The report records the kitchen in good condition.
B
Linked to 3 evidence itemsThe invoice relates to cleaning completed before re-letting.
06
Negotiate in clear versions
Make proposals
Offers and counteroffers show amounts, terms and changes explicitly. A proposal remains understandable later.
PROPOSAL 03Under review
£1,000returned
Cleaning retained£150
Blind repair£50
2 terms changed from Proposal 02Resolve
07–08Bring in help when it is useful, then preserve the terms both parties accept.
07
Add help without starting over
Bring in a mediator if needed
A mediator can enter an already-organized case and review the parties, issues, evidence and proposal history.
ASMEDIATORAvery ShawJoined
Case chronologyEvidence by issueProposal history
Context is ready before the first conversation.
08
Make the outcome legible
Reach agreement
Accepted terms become a clear resolution record showing what was agreed, by whom and when.
AGREEMENT REACHEDDeposit repayment
Repayment£1,000
Jordan Ellis Alder & Row
Continuity matters
One case—not eight disconnected tools.
The invitation, evidence, discussion, proposals and agreement stay in one chronology. A later step does not lose the context created earlier.
A clear next step
Give the disagreement a clearer shape.
Begin with what happened. The shared case can become more complete as each party responds.