One shared case. Two distinct accounts.

A clear way through disagreement.

Amicable Resolve gives both sides one structured place to set out what happened, connect evidence to the issues, compare proposals and document what they agree.

Start a case See how it works

AParty A · TenantJordan Ellis

“The check-out report records the property in good overall condition.”

Check-out report · p. 6

BParty B · LandlordAlder & Row Properties

“Cleaning was required before the property could be re-let.”

Invoice RC-819 · £240

CASE AR-1042Negotiation

Deposit repayment

ISSUE 01Open

Cleaning deduction

What amount, if any, should be retained for professional cleaning?

SHARED FACTS

Deposit held£1,200

Keys returned1 Sep

3 agreed facts2 open questions7 evidence items

Kitchen_04.jpgAdded by Jordan · 6 Sep

Cleaning invoiceAdded by Alder & Row · 8 Sep

CURRENT PROPOSAL£1,000 returned6 terms under review

Follow the case

From disorder to structure

Disputes rarely begin in one place.

A text says one thing. An invoice arrives later. Photos sit on another phone. An offer is buried in email. Amicable Resolve brings each piece into one case, with a clear source and context.

EMAIL · 5 SEP, 09:14

“I’m disputing the £240 cleaning deduction.”

Jordan Ellis

TEXT · 1 SEP

“Keys left with reception.”

Kitchen_04.jpg31 AUG

CHECK-OUT REPORT · P. 6

“Overall condition: good”

INVOICE RC-819

£240Professional cleaning

CALL NOTE · 10 SEP

“£900 repayment discussed. No agreement.”

ARCASE AR-1042Deposit repayment

01Cleaning deduction4 related recordsOpen

02Blind repair2 related recordsOpen

Keys returned · 1 SepAgreed fact · 2 sourcesAgreed

P1£850 repaymentProposal 01 · 10 SepCountered

Every entry keeps its source, date and context.

Neutral by design

Two accounts. One shared record.

The parties do not need to share a version of events. They need to see exactly where their versions differ—and what they already agree on.

APARTY AJordan's position

SHARED CASECase record

BPARTY BAlder & Row's position

ISSUE 01Cleaning deduction

“The check-out report says the property was in good overall condition.”

Report p. 6 · 4 photographs

Agreed

Check-out took place on 31 August.

Open question

Was professional cleaning required?

“The property required professional cleaning before the next tenancy.”

Invoice RC-819 · 3 photographs

ISSUE 02Bedroom blind repair

“The check-in inventory already shows wear to the blind.”

Check-in inventory · p. 12

Agreed

The blind showed some prior wear.

Open question

What additional damage occurred?

“Bent slats were recorded during the check-out inspection.”

Check-out photograph · Estimate

A coherent chronology

What happened, in an order everyone can follow.

Every event keeps its date, source and related issue. Evidence sits beside the point it supports—not in a folder no one can interpret.

JordanShared caseAlder & Row

31 AugCheck-out completedShared

1 SepKeys returnedShared

4 SepDeposit statementAlder & Row

6 SepPhotographs addedJordan

10 SepFirst proposalAlder & Row

13 SepMediator joinedCase

16 SepTerms acceptedShared

ISSUE-LINKED EVIDENCE

Evidence with a reason for being there.

Each file stays connected to the event, issue and person who introduced it.

OPEN QUESTIONWas professional cleaning required?

ISSUE 01Cleaning deduction3 of 4 records shown

Check-out report.pdfAlder & Row · 31 Aug · Page 6Condition report

Kitchen_04.jpgJordan Ellis · 6 Sep · Captured 31 AugMove-out photo

Invoice RC-819.pdfAlder & Row · 8 Sep · £240Invoice

All three records relate toCleaning deduction

Structured negotiation

Make an offer that can be understood later.

Each proposal states the amount, the terms and what changed. Both sides can compare versions without searching through a conversation.

PROPOSAL 01Alder & Row10 Sep · 10:42

£850returned

Cleaning retained£240

Blind repair retained£110

Countered

PROPOSAL 02Jordan Ellis12 Sep · 16:18

£1,140returned

Cleaning retained£0

Blind repair retained£60

Countered

PROPOSAL 03Revised terms15 Sep · 11:05

£1,000returned

Cleaning retained£150

Blind repair retained£50

Payment by24 Sep

Accepted

A proposal is not a chat message. It is a versioned set of terms.

RETURN AMOUNT+£150from first offer

CLEANING£240 → £150retained

BLIND REPAIR£110 → £50retained

TERMS AGREED6 / 6accepted

Assistance when it helps

Help can join without starting again.

Invite a mediator into the existing case. They can see the issues, evidence, history and prior proposals before the first conversation begins.

ARCASE AR-10422 open issues · 18 entries

ASMEDIATORAvery ShawJoined · 13 Sep

ACCESSCase record · Evidence · Proposal history

“Both parties agree on the deposit amount and return date. The remaining questions concern the cleaning and blind deductions.”

DRAFT CASE SUMMARYUseful context, not a verdict.

Both parties agree that the deposit was £1,200 and the keys were returned on 1 September. The remaining disagreement concerns the cleaning and bedroom blind deductions.

OPEN QUESTIONS1. Was professional cleaning required?2. What portion of the blind repair is attributable?

PROPOSAL CHANGE£850 → £1,000+£150 from first offer

Amicable Resolve can organize the record. People decide the outcome.

Resolution

A resolution both sides can see.

Accepted terms become one clear agreement, with the record of how the case reached them.

Amicable ResolveCASE AR-1042

AGREEMENT REACHEDDeposit repayment

Repayment to Jordan Ellis£1,000

Cleaning retained£150

Blind repair retained£50

Payment due24 Sep 2026

Terms agreed6 of 6

Jordan EllisSigned · 18 Sep, 09:12

Alder & RowSigned · 18 Sep, 11:06

A MANAGEABLE NEXT STEP

Start with what happened.
Make what comes next clear.

You do not need to have everything organized before you begin. Open a case, invite the other party and build a shared record one step at a time.